Platform Terms of Service
DraftSendSign, Inc. — NDA Express, LLC
DraftSendSign Platform Terms of Service
Last Updated: May 1, 2026
These Platform Terms of Service govern access to and use of DraftSendSign, including its website, application, software, platform, electronic signature tools, document routing tools, account features, subscription services, and related services.
DraftSendSign is a product owned and operated by NDA Express, LLC. In these Terms, “DraftSendSign,” “NDA Express,” “we,” “us,” and “our” refer to NDA Express, LLC and its DraftSendSign product. “You,” “your,” and “Customer” refer to the person or entity accessing or using the Services.
By accessing the website, creating an account, purchasing a subscription, uploading documents, sending documents for signature, inviting users or recipients, or otherwise using the Services, you agree to these Terms. If you use the Services on behalf of a company, law firm, organization, or other entity, you represent that you have authority to bind that entity to these Terms.
If you do not agree, you may not access or use the Services.
1. Services
DraftSendSign provides software tools that allow users to upload documents, prepare documents for electronic signature, assign fields to recipients, route documents for review or signature, collect electronic signatures, maintain audit-related information, and manage signed documents.
DraftSendSign is a technology platform only. DraftSendSign is not a law firm, does not provide legal advice, does not draft or review legal documents for users, does not determine whether a document is enforceable, and is not a party to any document or transaction processed through the Services unless NDA Express, LLC separately signs a written agreement in its own capacity.
We may update, modify, suspend, or discontinue any feature of the Services at any time, subject to any express written agreement between you and NDA Express, LLC.
2. Accounts
To use certain features, you may need to create an account. You agree to provide accurate and current information and to keep your login credentials secure.
You are responsible for all activity under your account, including activity by your employees, contractors, administrators, invited users, or anyone else who accesses the Services through your account.
If you create or use an account on behalf of an organization, you represent that you have authority to do so. DraftSendSign may rely on the authority of any person who creates, manages, pays for, or administers an account on behalf of an organization.
You are responsible for managing user permissions, removing unauthorized users, and maintaining internal controls over account access.
3. Subscriptions, Billing, and Payment
Some Services may require a paid subscription. Fees, billing periods, usage limits, plan features, and renewal terms will be shown at checkout, in your account, on an invoice, or in an applicable order form.
Unless otherwise stated in writing:
subscription fees are billed in advance;
subscriptions automatically renew until canceled;
fees are non-refundable;
you are responsible for all applicable taxes;
unused seats, unused documents, unused envelopes, or unused subscription time are not refundable; and
we may charge your selected payment method for recurring fees, renewal fees, usage fees, overage fees, taxes, and other amounts due.
By purchasing a paid plan, you authorize NDA Express, LLC and its payment processors to charge your selected payment method according to the plan selected.
If payment fails or amounts remain unpaid, we may suspend, limit, downgrade, or terminate your account and access to the Services. You remain responsible for all amounts due.
You may cancel your subscription through your account settings or by following the cancellation process made available by DraftSendSign. Cancellation stops future renewals but does not entitle you to a refund of amounts already paid unless required by law or agreed by us in writing.
4. Customer Content and Documents
You retain ownership of the documents, files, information, signatures, recipient information, and other content you upload to or process through the Services (“Customer Content”).
You grant DraftSendSign a limited license to host, store, copy, transmit, display, process, format, route, sign, maintain, and otherwise use Customer Content as necessary to provide, operate, secure, support, and improve the Services; comply with law; enforce these Terms; and prevent fraud or misuse.
You are solely responsible for Customer Content, including the accuracy, legality, validity, enforceability, completeness, and appropriateness of all documents uploaded, sent, signed, stored, or processed through the Services.
DraftSendSign does not review, approve, verify, or guarantee the content, legal sufficiency, enforceability, or compliance of any document.
5. Sender Responsibilities
When you upload, prepare, or send a document through DraftSendSign, you represent and agree that:
you have authority to upload and send the document;
you have authority to request signatures from the recipients;
the recipient names, email addresses, phone numbers, roles, routing order, and signing fields are accurate;
you have the right to provide recipient information to DraftSendSign;
the document and transaction comply with applicable law;
the document is not fraudulent, unlawful, deceptive, abusive, or unauthorized;
you are responsible for determining whether the document may be signed electronically;
you are responsible for determining whether witnesses, notarization, wet signatures, corporate approvals, government filings, or other formalities are required; and
DraftSendSign is not responsible for the content, legality, validity, enforceability, or effect of the document.
DraftSendSign may require you to confirm these responsibilities before sending a document for signature.
6. Electronic Signatures
DraftSendSign provides tools that may allow documents to be signed electronically. Electronic signatures and electronic records may be legally valid in many circumstances, but not every document or transaction is appropriate for electronic signature.
You are responsible for determining whether electronic signatures are legally permitted and sufficient for your documents, transactions, recipients, jurisdictions, and intended uses.
DraftSendSign does not guarantee that any electronic signature, completed document, certificate, audit trail, or electronic record will be accepted by any court, agency, regulator, financial institution, title company, counterparty, or other third party.
Recipients and signers may be required to agree to separate Electronic Signature and Recipient Terms before reviewing or signing a document.
7. Identity, Authority, and Audit Information
Unless expressly agreed in writing, DraftSendSign does not independently verify the identity, legal capacity, mental capacity, authority, or intent of any sender, recipient, signer, or user.
Audit trails, timestamps, IP addresses, device information, email events, access logs, completion certificates, and related records are technology tools that may assist with transaction history. They do not guarantee identity, authority, capacity, consent, enforceability, or absence of fraud.
You are responsible for selecting appropriate authentication methods and additional safeguards for your documents and transactions.
8. Storage, Retention, and Downloads
DraftSendSign may provide document storage, download, export, and retention features. These features may vary by plan, account status, storage limits, system settings, and applicable law.
You are responsible for downloading, exporting, backing up, and retaining copies of all documents, signed documents, audit trails, and records you need. DraftSendSign is not a permanent archive, legal custodian, fiduciary, escrow agent, title agent, or official records repository.
Upon cancellation, termination, suspension, downgrade, nonpayment, or account closure, access to documents and account content may be limited, disabled, or deleted. DraftSendSign does not guarantee indefinite storage or retrieval of any document or content.
9. Privacy and Data
Your use of the Services is subject to DraftSendSign’s Privacy Policy, which explains how we collect, use, store, and disclose personal information.
You are responsible for providing required notices and obtaining required consents from users, recipients, signers, employees, clients, customers, and other persons whose information you provide to DraftSendSign.
You represent that you have the legal right to upload, transmit, store, and process all personal information and Customer Content submitted through the Services.
10. Security
DraftSendSign uses commercially reasonable measures designed to protect the Services and Customer Content. However, no software platform, network, storage system, or transmission method is completely secure.
You are responsible for securing your own devices, networks, email accounts, passwords, credentials, and user access. You must promptly notify us if you believe your account has been compromised or used without authorization.
We may suspend or restrict access if we reasonably believe there is a security risk, unauthorized access, misuse, fraud, or violation of these Terms.
11. Acceptable Use
You may not use the Services to:
violate any law;
commit fraud, forgery, identity theft, impersonation, or unauthorized signing;
upload or send documents you have no right to use or disclose;
harass, threaten, deceive, exploit, or coerce any person;
send spam, phishing messages, malicious links, or unlawful communications;
upload malware, viruses, ransomware, spyware, or harmful code;
interfere with, disrupt, overload, or damage the Services;
attempt to gain unauthorized access to systems, accounts, data, or networks;
reverse engineer, scrape, copy, or misuse the Services;
use the Services to build or support a competing product;
infringe intellectual property, privacy, confidentiality, or other rights;
misrepresent signer identity, authority, intent, or capacity; or
use the Services for unlawful, abusive, deceptive, or high-risk transactions.
We may suspend or terminate access for violations of this section.
12. Intellectual Property
NDA Express, LLC owns all rights, title, and interest in and to DraftSendSign and the Services, including the software, platform, website, designs, workflows, features, templates created by us, technology, trademarks, logos, documentation, and related intellectual property.
You may use the Services only as permitted by these Terms. You may not copy, modify, reverse engineer, resell, sublicense, rent, lease, distribute, or commercially exploit the Services without our written permission.
You may provide feedback or suggestions about DraftSendSign. We may use that feedback without restriction or compensation to you.
13. Third-Party Services
The Services may rely on or integrate with third-party providers, including payment processors, hosting providers, email providers, SMS providers, analytics tools, authentication providers, storage providers, and other vendors.
DraftSendSign is not responsible for third-party services, outages, errors, fees, policies, security practices, or data practices. Your use of third-party services may be subject to separate terms and privacy policies.
14. Support and Availability
DraftSendSign may provide support by email, help desk, chat, documentation, or other channels. Support availability and response times may vary by plan.
We do not guarantee that the Services will be uninterrupted, error-free, secure, or available at all times. The Services may be unavailable due to maintenance, updates, outages, vendor issues, internet failures, cyber incidents, force majeure events, or other causes.
You are responsible for maintaining backup procedures and alternative methods for time-sensitive or important transactions.
15. Suspension and Termination
We may suspend, restrict, or terminate your account or access to the Services if:
you violate these Terms;
payment is overdue or fails;
your use creates legal, security, operational, reputational, or compliance risk;
your account appears compromised;
you misuse the Services;
suspension is required by law or legal process; or
continued access could harm DraftSendSign, users, recipients, signers, vendors, or third parties.
You may stop using the Services at any time and may cancel your subscription through the process made available by DraftSendSign.
Upon termination, your right to use the Services ends. You remain responsible for amounts owed before termination. Sections that by their nature should survive termination will survive, including payment obligations, intellectual property rights, disclaimers, limitations of liability, indemnification, governing law, venue, and dispute provisions.
16. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRAFTSENDSIGN AND NDA EXPRESS, LLC DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, AVAILABILITY, ACCURACY, RELIABILITY, LEGAL SUFFICIENCY, ENFORCEABILITY, AND COMPLIANCE.
DRAFTSENDSIGN DOES NOT WARRANT THAT:
THE SERVICES WILL MEET YOUR NEEDS;
THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
DOCUMENTS WILL BE LEGALLY VALID, ENFORCEABLE, COMPLETE, OR COMPLIANT;
ELECTRONIC SIGNATURES WILL BE ACCEPTED BY ANY COURT, AGENCY, REGULATOR, COUNTERPARTY, OR THIRD PARTY;
SIGNERS ARE WHO THEY CLAIM TO BE;
SIGNERS HAVE AUTHORITY, CAPACITY, OR INTENT TO SIGN;
AUDIT TRAILS WILL PROVE ANY FACT IN DISPUTE; OR
CUSTOMER CONTENT WILL NEVER BE LOST, ALTERED, DISCLOSED, OR UNAVAILABLE.
You use the Services at your own risk.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRAFTSENDSIGN, NDA EXPRESS, LLC, AND THEIR OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, VENDORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR SIMILAR DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, LOST DOCUMENTS, BUSINESS INTERRUPTION, FAILED TRANSACTIONS, UNENFORCEABLE DOCUMENTS, UNAUTHORIZED SIGNATURES, FRAUD, SECURITY INCIDENTS, OR COSTS OF SUBSTITUTE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRAFTSENDSIGN’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO DRAFTSENDSIGN FOR THE SERVICES DURING THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).
These limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose.
18. Indemnification
You agree to defend, indemnify, and hold harmless DraftSendSign, NDA Express, LLC, and their owners, officers, employees, contractors, agents, affiliates, vendors, and service providers from and against all claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:
your use of the Services;
your documents, transactions, Customer Content, recipients, or signers;
your breach of these Terms;
your violation of law;
your violation of third-party rights;
disputed, unauthorized, fraudulent, mistaken, or unenforceable signatures;
disputes about document content, validity, enforceability, performance, or legal effect;
your failure to obtain required consents or authorizations;
your failure to verify signer identity, authority, capacity, or intent; or
payment disputes, chargebacks, or unpaid fees.
We may control the defense of any indemnified claim, and you agree to cooperate with us. You may not settle any claim in a way that imposes obligations or liability on DraftSendSign without our written consent.
19. Governing Law and Venue
These Terms and any dispute arising out of or relating to these Terms, DraftSendSign, the Services, your account, your subscription, your documents, or your use of the Services are governed by the laws of the State of Florida, without regard to conflict-of-law rules.
The exclusive venue for any lawsuit, action, or proceeding arising out of or relating to these Terms or the Services shall be the state courts located in Hillsborough County, Florida, or, if federal jurisdiction exists, the United States District Court for the Middle District of Florida, Tampa Division. You consent to personal jurisdiction in those courts and waive any objection to venue or inconvenient forum.
Before filing any claim, you agree to make a good-faith effort to resolve the dispute informally by providing written notice to NDA Express, LLC and allowing at least thirty (30) days for informal resolution, unless emergency injunctive relief is reasonably necessary.
20. Changes to These Terms
We may update these Terms from time to time. We may provide notice by posting the updated Terms, updating the “Last Updated” date, sending an email, providing in-app notice, or using other reasonable means.
Your continued use of the Services after updated Terms become effective means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Services and cancel your subscription.
21. Miscellaneous
These Terms, together with any policies or documents incorporated by reference, constitute the entire agreement between you and NDA Express, LLC regarding the Services.
You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, financing, restructuring, or transfer of the DraftSendSign business or product.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.
Our failure to enforce any provision is not a waiver of our right to do so later.
You and NDA Express, LLC are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary relationship, employment relationship, attorney-client relationship, or professional advisory relationship.
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, internet failures, vendor outages, cyberattacks, governmental actions, or other force majeure events.
22. Contact
Questions or legal notices regarding these Terms may be sent to:
NDA Express, LLC Attn: Matthew Knych 1600 E 8th Avenue Tampa, FL 33605